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• 1. Estimates
  1.a. Estimates are valid for seven (7) days only.
  1.b. Estimates are guidelines and may change due to:
    i. Parts availability; and
    ii. Unforeseen issues.
  1.c. Estimates exceeding R5000 require an 80% deposit upon acceptance.
  1.d. In line with Section 48 of the CPA, pricing will not be unfair, unreasonable, or unjust, and any material changes will be disclosed to the customer in writing.

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• 2. Guarantees & Warranties
  2.a. Guarantees are provided as per the Consumer Protection Act, 2008 (CPA).
  2.b. In terms of Section 55 of the CPA, all goods must be:
    i. reasonably suitable for the purpose for which they are intended;
    ii. of good quality, in working order, and free of defects; and
    iii. durable for a reasonable period.
  2.c. In terms of Section 56 of the CPA, customers have a six (6) month implied warranty on new parts supplied by Rival Motors. If goods fail within this period, the customer may choose a repair, replacement, or refund, unless the defect is due to misuse or outside Rival Motors’ control.
  2.d. Guarantees will not be provided if:
    i. Parts are supplied by the customer; or
    ii. Secondhand parts are fitted at the customer’s request.
    (Note: Rival Motors will explain and disclose the risks in line with Section 49 of the CPA, which requires clear disclosure of unusual or high-risk terms.)
  2.e. Guarantees are subject to supplier guarantees, as allowed under Section 56(2) of the CPA.
  2.f. Rival Motors accepts no responsibility for parts failure or damage resulting from underlying or unforeseen issues that existed before repair.

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• 3. Payments & Ownership
  3.a. Vehicles will not be released until full payment is made.
  3.b. Parts fitted remain the property of Rival Motors until full payment is made (retention of title clause).
  3.c. Rival Motors reserves the right to withhold vehicles or parts until full payment is received.
  3.d. Any repossession of vehicles or parts will be carried out in accordance with South African law, including the National Credit Act (NCA) and common-law procedures requiring due notice and, where applicable, court processes.
  3.e. If full payment is not made within six (6) months of completion, Rival Motors reserves the right to sell the vehicle to defray costs, after giving reasonable written notice to the customer, as per general South African contract law principles.

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• 4. Storage & Risk
  4.a. If vehicles are left for more than two (2) days after completion, Rival Motors may charge a reasonable daily storage fee, as permitted by Section 48 of the CPA (fair and reasonable terms).
  4.b. Vehicles and their contents are left at the vehicle owner’s risk. Rival Motors will take reasonable care, but accepts no liability for loss or damage beyond its direct control, in line with Section 49 of the CPA (disclosure of risk clauses).

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• 5. Steam Cleaning
  5.a. If steam cleaning is performed at the customer’s request, Rival Motors accepts no responsibility for any adverse outcomes. This is disclosed clearly in compliance with Section 49 of the CPA (terms that limit liability must be specifically drawn to the customer’s attention).

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• 6. Acceptance of Terms
  6.a. By accepting estimates or invoices—whether verbally, by conduct, or in writing—the customer agrees to these Terms & Conditions, which are compliant with the Consumer Protection Act, 2008 (CPA).
  6.b. Customers acknowledge that they have had an opportunity to review these terms and that they are provided in plain language as required under Section 22 of the CPA.